Privacy Policy
Last Updated: 01/01/2025
1. Information We Collect
We collect different types of information to provide you with the best experience possible and serve your needs effectively:
- Personal Information: Name, email address, phone number, billing/shipping address, payment details, and account information.
- Transaction Data: Details about the products and services you purchase, including order history and payment transactions.
- Usage Data: Information about your interactions with our website, including IP addresses, browser types, and usage patterns.
- Communication Data: Records of your communications with our customer support team (emails, chat messages, phone call logs).
2. How We Use Your Information
- To process orders, payments, and provide receipts.
- To improve our services and customer experience.
- For customer communication, such as sending appointment confirmations, and service updates.
- To provide customer support and resolve issues with products or services.
- To comply with legal obligations and business reporting requirements.
3. Text Messages and Marketing Communications
By providing us with your phone number, you consent to receive text messages from Swim World Pools, including:
- Order confirmations and shipping updates
- Service appointment reminders and pool maintenance notifications
Message and data rates may apply. You can opt-out at any time by replying with “STOP” to any message we send. For assistance, reply with “HELP” or visit our website at swimworldpool.com.
4. How We Protect Your Information
We take the security of your personal information seriously. We implement a combination of physical, technical, and administrative security measures, including:
- Encryption: Sensitive data, such as credit card information, is encrypted during transmission.
- Access Controls: We restrict access to your personal information to authorized employees and third parties only.
- Secure Servers: We use secure servers to store your data and regularly update our security protocols.
5. Sharing Your Information
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.We do not sell or rent your personal information. However, we may share your information in the following situations:
- With trusted third-party service providers who help operate our business (e.g., payment processors, delivery services).
- If required by law (e.g., in response to subpoenas or legal requests).
- If Swim World Pools undergoes a business transfer (e.g., merger, acquisition).
6. Cookies and Tracking Technologies
We use cookies to improve your experience on our website, track usage patterns, and personalize content. You can control cookie preferences through your browser settings, but disabling cookies may impact certain website functions.
7. Your Privacy Rights
You have the following rights regarding your personal information:
- Request access to your personal data.
- Request corrections to inaccurate or incomplete data.
- Request the deletion of your personal data (subject to legal exceptions).
- Opt-out of marketing communications at any time.
- Request limits on data processing in certain cases.
To exercise these rights, please contact us at w[email protected] or call (615) 452-7665.
8. Children’s Privacy
Swim World Pools does not knowingly collect information from children under 13 years old. If we discover that we have collected such data, we will delete it as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the updated policy will be posted on our website with the new effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Email: w[email protected]
- Phone: (615) 452-7665
- Address: 211 W Eastland St., Gallatin, TN 37066